Arizona Auto Glass Replacement FAQ’s

Auto glass insurance FAQ'sWhat will my free auto glass replacement quotes include? All auto glass replacement quotes include; labor, installation, nationwide lifetime warranty, and free valley wide service.
What information will I need when I call for an auto glass price? You will need to know your cars year, make, and model. Other possible questions that might be asked are; is your car windshield heated or have a rain sensor, what color is your windshield, and does it have a shade band?

Your auto glass prices seem extremely low. Does this mean that you will be using substandard parts or used parts? No. We only use new quality parts that meet or exceed all Federal Motor Safety Standards.

How much will it cost for you to come to me? FREE. We offer free valley wide mobile service to the Phoenix, Metro area including; Phoenix, Mesa, Glendale, Chandler, Scottsdale, Gilbert, Tempe, Peoria, and Surprise.

How long does an auto glass installation take? In most cases; an auto glass replacements can be completed within one hour. In some cases, it may take more time depending on the automobile type and past installation methods.
I have a crack in my windshield, will it fall out? Absolutely not. Automobile windshields are manufactured with two pieces of glass and with an inner plastic layer called laminated. Typically, when a windshield gets cracked by a rock from the road, the outside layer is the only piece that gets damaged. Therefore, you are still protected by the inner vinyl layer which is the strength of your windshield and the inner glass layer. That is why windshields are considered to be safety glass and all cars windshields are laminated for your safety.
Can you replace or repair my auto glass without me being present? Yes. However, we will need your verbal or written authorization and access to your automobile. The car will need to be left unlocked to complete the work. We would be happy to lock the car and return the keys when completed.

What is Windshields of Arizona operating hours? We are open Monday through Friday from 8:00 a.m. to 5:00 p.m. and on Saturday’s from 8:00 a.m. to 12:00 p.m. Special appointment accommodations are available upon request.

How soon can I get an auto glass mobile appointment? In most cases, we can schedule an appointment the same day or within 24 hours.

Will I have to wait all day for Windshields of Arizona? No. However, we do require a 2-4 hour time frame for arrival. We recommend either morning appointments such as (8-12) or afternoon appointments of (1-5). Special accommodations can be made upon request.

Will the auto glass installer call me before he/she arrives? Yes. Auto glass installers are required to call at least 15 minutes prior to arrival and/or if they are running late to your home or business.

Do I have to wait to drive my car after my windshield replacement? Yes. There is a manufacturers’ recommended safe drive-away time of approximately one hour. We use only high quality and fast curing urethane adhesives for your safety. This is the fastest drying urethane on the market.

Windshield Replacement Safety: The urethane adhesive is the single most important component in any car windshield replacement. If you do not choose Windshields of Arizona for your windshield replacement, be sure to check with your chosen windshield repair shop on their “windshield adhesive choice”. You want to be sure that the shop utilizes an adhesive product that is manufactured for automotive glass replacements. Also, we recommend that you check the manufacturers’ recommended safe drive-away time guidelines. Windshields of Arizona has seen windshields installed with silicone and liquid nails before.

Are there any instructions after a car windshield replacement? Yes. No high pressure car wash for at least 24 hours, leave any window cracked about a ½ inch to prevent air pressure buildup, don’t slam your doors for the first 24 hours, and remove any tape that was used after 24 hours.

Can weather conditions affect my scheduled appointment? Yes. If it is raining and there is no cover your appointment may need to be rescheduled for a later time.

My windshield shattered all over my car, will it be cleaned? Yes. Your professional Scottsdale Auto Glass Replacement technician will vacuum all visible glass pieces found in and around your car and inside the frame.
I have stickers on my car windshield can they be re-applied to my new one? Possibly. Our trained technicians will carefully remove the affixed sticker and attempt to save the adhesive for reapplication. If you have a military sticker, this process will be a little more difficult because the sticker is made to break-up upon removal and is prohibited to be saved. Therefore, we will save the pieces of the sticker and attach it to your work order so that it can be exchanged for a new one.

Will my rear view mirror be reattached to the car windshield in the same place? Yes. In most cases, the rear-view mirror bracket is already manufactured to the new windshield. Therefore, the windshield installer simply removes the old mirror and reattaches it to the new bracket. Keep in mind that there is typically two adjustment pivot arms on all windshield rear view mirrors for adjustment purposes.
Will my car need to be under covered parking? No. However, it is Arizona, so if there is any shaded area, the technician would greatly appreciate it.

Are your auto glass installers trained? Yes. Windshields of Arizona installers have a minimum of five years of auto glass replacement and repair experience and are thoroughly trained on proper procedures for removing and installing auto glass.
If I leave the state and I have an issue with installation will it be covered? Yes. Windshields of Arizona offers a nationwide lifetime warranty. Give us a call and we will locate a reputable windshield repair shop that will take care of any of your warranty concerns. We will take care of the billing directly with that company therefore there will be no cost to you.

Free Windshield Chip Repairs: We also offer free windshield chip repairs with every new windshield replacement. So, if you ever get a rock chip in your windshield after it has been replaced and it can be covered up by the size of a business card. Simply, give us a call and we will repair it for free. However, this offer is only available in the Phoenix, Metro Market including; Phoenix, Mesa, Glendale, Chandler, Scottsdale, Gilbert, Tempe, Peoria, and Surprise.

Do you offer a guarantee on your work? Yes. We offer a nationwide lifetime warranty against manufacturers’ defects, workmanship, and leakage for as long as you own or lease your vehicle.
Will any part of my car be damaged during the auto glass replacement installation process? No. Your car will not be damaged during the auto glass replacement installation and all precautionary measures will be taken.
Is it illegal to drive with a broken windshield? Per, Arizona State Law 28-982, if law enforcement believes that for any reason that your windshield is unsafe they can site you. Typically, law enforcement will write you a repair order which gives you five days to have your windshield repaired without being required to pay a fine.

Can I request dealer or factory glass? Yes. We would be happy to obtain dealer or factory glass for your vehicle. However, we would have to charge you or your insurance company at dealer list.

How is an automobile windshield manufactured? A car windshield is laminated and is assembled by two sheets of glass with a vinyl sheet placed in between. The vinyl sheet is the strength of the windshield. More than likely if your windshield is hit by a rock, the top layer of the glass is the only piece that will be damaged.

How do I know who manufactured my auto glass? According to FMVSS, all auto glass that are manufactured and sold in the United States must contain the manufacturing plant details on the windshield including a Department of Transportation (DOT) code. Typically, this DOT code is called a windshield “bug” and is located on the bottom of all car windshields. You can get this DOT code from your auto glass and enter into the glassBYTES/AGRR database to find out who manufactured your particular windshield or glass part.
My car door window won’t roll up or down? In most cases, this will be a regulator or motor problem. If you can hear the motor running than it is the regulator. Sometimes, the motor and regulator are sold as one unit and can become costly. However, in most cases, we can save you a lot of money over what a dealer would charge.

What types of auto glass do you use? We use only high quality auto glass that meet or exceed all Federal Motor Vehicle Safety Standards. Most of our glass come from original equipment manufacturers including Pilkington (LOF) , PPG, Carlite, Guardian, and Mopar. If you would like a specific brand of glass, we would be happy to accommodate any requests.
Are all car windshields created equal? All car windshields must meet or exceed all FMVSS. That means that the glass and vinyl thickness are federally regulated. Therefore, all car windshields are produced by the same original manufacturer guidelines. In fact, most manufacturers get the material from the same sources. The difference is the brand name that is etched on the glass and the template used for manufacturing.

What is the difference between Dealer/Factory glass, OEM (Original Equipment Manufactured), and Aftermarket glass? Many OEM windshield manufacturers produce the windshield for automobile makers. Therefore, a OEM windshield manufacturer such as LOF, PPG, Mopar, Carlite, and Guardian may hold the original windshield template for the automobile producer. This means that the template used for manufacturing the windshield are too the exact “original” specifications. The OEM auto glass manufacturer produces these windshields for the auto producer with the dealer insignia (GMC, Nissan, Ford, Toyota, Chevy, Dodge) in the bottom corner and send them back to the car dealer for resale. These auto glass OEM manufacturers will also use the “same original” template to resale to the public with their “own” insignia (Pilkington, PPG, Guardian, Mopar, Carlite). Most OEM windshield manufacturers cannot resale the windshield back to the public with the “dealer” insignia. Therefore, the windshield could be the “same” original template manufactured part with a different insignia.

Now an aftermarket glass is a windshield that is manufactured to the exact manufacturer guidelines (same color, thickness) without the “original” factory template. The template specifications are recreated using a factory windshield through the means of reverse engineering. This means that the template is recreated by the measurements of the windshield and not by the original template that the dealer manufacturer supplied. With today’s technology, this method has very accurate results and the strength and thickness of the glass is regulated by FMVSS.