Liberty Mutual Auto Glass Claims

Auto Glass Insurance Car FAQ'sWindshields of Arizona is a Phoenix “Liberty Mutual Approved Glass Program Participant” so all work is guaranteed and backed by Liberty Mutual insurance nationwide. In addition, Windshields of Arizona honors Liberty Mutual’s contract pricing so that there will never be any additional out-of-pocket costs to you. Plus, you will receive $50 CASH ON THE SPOT for any windshield replacement claim.

$50 CASH TODAY with any Zero Deductible Phoenix Liberty Mutual Windshield Replacement Insurance Claim


• Fast & Easy Claim Processing
• 100% Backed by Liberty Mutual Insurance
• Written Nationwide Lifetime Warranty
• No Increase in Liberty Mutual Premiums


Liberty Mutual insurance now requires the policyholder to be on the line to file a Phoenix auto glass repair or windshield replacement claim. Windshields of Arizona will answer all of your questions or concerns and conference you directly with Liberty Mutual and will help you file this claim. Liberty Mutual will need to ask a series of questions to process your auto glass claim. Once the claim is filed, Liberty Mutual will be able to verify coverage and give Windshields of Arizona authorization to perform the work. Below is a list of the questions that will be asked by the Liberty Mutual Claims Representative during the auto glass claim process. Typically, these conference calls can be completed in less than 15 minutes.


During the windshield replacement claim process the Liberty Mutual glass representatives will ask a series of questions/statements below to process your claim:

• How are you today?
• They will introduce themselves and say how they are sorry to hear about your glass damage
• What is your name?
• Has any repair been completed?
• Is this the first time reporting your claim?
• What is your Liberty Mutual auto policy number?
• What is the zip code on your policy?
• What is the best contact number for you?
• Do you have any alternate phone numbers your would like to add?
• What is your email so that we can email you confirmation of your auto glass claim?
• What date did the damage occur to your vehicle?
• What city & state did the damage occur?
• What was the cause of damage?
• Can you provide me with your lic plate number?
• Can you verify what state your car is registered in?
• Can you please verify your home address on your policy?
• What is the year make and model of your car?
• Were there any additional pieces of glass damaged on your vehicle?
• Can the damage windshield be covered by the size of a dollar bill?
• I see that you have selected Windshields of Arizona to perform the work for you, is this correct?
• Windshields of Arizona is a preferred Liberty Mutual Service Provider and will stand behind the work that they perform and provide you with a written warranty.
• Can I help you with anything else at this time? (They exit line and Windshields of Arizona schedules your appointment)


Liberty Mutual Auto Insurance
In many ways, Liberty Mutual is the model of the “standard” auto insurance company. Its policies range in cost, but the real issues tend to come with convenience. If you need to file a claim, be prepared to spend a long time waiting on customer service. Actually making it through the claims process is usually an exercise in patience, and actually getting authorization to have work done is a lengthy process. Liberty Mutual simply has not kept up with the times in terms of service, which is a shame – it really does have very good auto policies available for drivers.
Liberty Mutual’s policies are among the best offered in the industry. The sheer number of options is astounding, and a driver can get almost any type of coverage that he or she wants. Liberty is also one of the few companies to offer twelve month policies, which helps drivers to control costs and to spend less time worrying about premium changes. Combined with the fact that Liberty Mutual is actually fairly reliable – if still slow – in the claims process, and the company becomes one of the better overall insurers on the planet. Unfortunately, it simply is not one of the more convenient options.
Is Liberty Mutual right for you? Maybe. If you need everything done quickly and at a low price, you are better off with a discount insurer. Some of the company’s peers are better at processing claims quickly or have shorter phone waits, but Liberty does stand out above the crowd when it comes to the actual insurance policies offered. In the end, Liberty Mutual is a company that does its job well, if not always quickly. Whether or not that is a problem for you really depends on what you expect to get out of an insurance company.